Cancellation Policy.

We understand that life happens - all we ask is a little notice.

• Changes to your consultation, including cancellations, reschedules, switching between in-person / phone / virtual, or changing the location - must be made at least 24 hours prior to your scheduled consultation.

• If less than 24 hours’ notice is provided, your consultation may be forfeited, or a cancellation fee may apply. Refunds for prepaid appointments are not guaranteed if insufficient notice is given.

• No-shows (missing your appointment without notice, or being unavailable for more than 50% of the scheduled time) may result in the full consultation fee being charged and a pause on future bookings.

We charge for missed appointments

At Divergent Wealth, we begin work well before the consultation itself. This includes:

• Reviewing your circumstances based on our initial phone conversation.

• Setting up your profile in our advice systems, and ensuring that your sensitive information is stored securely and is encrypted, in line with our policies, such as the data collection and storage policy.

• Conducting preliminary research relevant to your goals.

We dedicate time exclusively to you, and missed appointments mean time and preparation that can’t easily be redirected. Our policy reflects the value of your time, our time, the planning work, and the required infrastructure to support meaningful financial advice.

The cost of your consultation will have been communicated to you at the time of booking or in direct discussions with your adviser.

For more information on the advice and meeting costs, please refer to the Adviser Profile.

We’ll always do our best to accommodate changes with respect and flexibility. Thank you for doing the same.