Data Collection & Storage Policy.

Divergent Wealth Pty Ltd operates under the licence and compliance standards of Lifespan Financial Planning Pty Ltd (AFSL 229892), and we follow their data collection and cybersecurity obligations in full.

We collect personal information such as your name, contact details, financial situation, goals, and other relevant documents to provide appropriate financial advice. This is done in line with the Privacy Act 1988 and the Australian Privacy Principles.

Your data is stored securely using enterprise-grade systems with multi-layer protection, including:

  • Two-Factor Authentication (2FA) across internal platforms

  • Encrypted cloud storage and off-site backups

  • Compliance with the Essential Eight cybersecurity strategies recommended by the Australian Cyber Security Centre

We maintain electronic records of all advice, research, and file notes in a retrievable and auditable format, and your data is only accessed by authorised personnel, including Divergent Wealth staff and Lifespan Financial Planning authorised staff, which includes compliance and audit staff.

We store and manage client data using secure, industry-recognised platforms (such as Microsoft 365, OneDrive, and Microsoft Forms) to support document sharing, client data, communication, and advice construction.

While we take all reasonable steps to store your information within Australia, some of our trusted third-party software providers may use overseas servers for data processing and storage. In these cases, we ensure:

  • The provider meets stringent security standards

  • Data is encrypted and access-controlled

  • We regularly review providers for compliance with the Australian Privacy Principles (APPs)

We do not sell or rent your information. Your data is only accessed by authorised Divergent Wealth personnel and used solely for delivering high-quality financial advice and services.

We strongly discourage the use of email for sensitive documents.

Instead, clients are encouraged to use their secure client portal to upload personal or financial information. This helps protect your data from phishing, interception, or accidental exposure.

Divergent Wealth retains client files in accordance with Lifespan’s recordkeeping requirements for a minimum of seven years from the end of the client relationship.

For full details, please refer to Lifespan's Privacy Policy or contact us at hello@divergentwealth.com.au.